FAQ.

Everything you've ever wanted to know.

What is RubiScan?


RubiScan is real estate media production company. Our packges include everything your property needs to be successfully marketed online.




What's included in a package?


Our packages are based on property type and square footage.

All Packages Include:

  1. Matterport Virtual Tour
  2. HDR Photos
  3. Floor Plans
Luxury + Estate Packages Include:
  1. Matterport Virtual Tour
  2. HDR Photos
  3. Floor Plans
  4. Drone
Virtual Staging and Drone Imaging are availble as indivudal serivces. For more information, please visit our pricing page.




How To Schedule


You can Book Online, or give us a call at (312) 584-0184




Service Area


RubiScan proudly services the Chicagoland area and its surrounding suburbs.

For more information, please see our service area page. We're expanding, so check back often!
If you'd like to enquire about an address outside of our service area, please give us a call at (312) 584-0184.




Changes / Cancelations


Life Happens. We get it! Appointments can be changed or cancelled free of charge up to 24 in advance. After 24 hours, a fee of may be assesed. For more information, please see below or view our Shoot Policies.

To adjust your appointment, Select Reschedule or Cancel at the bottom of your confirmaiton email, or give us a call at (312) 584-0184.

Reschedule / Cancelation Fees:
Less than 24 Hours Before Appointment: $25
Less than 3 Hours Before Appointment: $50 Less than 1 Hour Before Appointment: 50% of package price

Weather:
It is the customer’s responsibility to monitor the weather and adjust appointments appropriately. The standard Reschedule / Cancelation fees and policy applies for weather related scheduling changes.




How do I prepare for a shoot?


In short, make sure space is througoughly cleaned, organized, and ready to be photographed! For helpful tips and more information, please visit our Preparing for a Shoot page.




I'm not a Real Estate Agent. Is that ok?


No problem. We work with both real etstate professionals and individual sellers.




How do I pay?


Payment is processed upon delivery of photos.




What is the Turnaround Time?


We strive to deliver every pacakge in 24 hours. If there is a hiccup along the way, it may take a little longer.




How do I Download my images?


All images are delivered via email. You'll recieve a link to an orgnaized, easy to manage page that hosts all of your content.




Is Matterport hosting included?


Yes. All Matterport scans include 1 year of free hosting. If you need more time, please shoot us an email or give us a call before the scheduled expriation.




How long does a shoot take?


While duration varies depending on the property and package, we estimate the following: Condo - up to 2,000 sf 1h 15m Single Family - up to 4,500 sf 2h 30m Luxury - up to 6,500 sf 3h 45m Estate - up to 10,000 sf 5h 45m